Quick Answers & Assistance ✨

Frequently Asked Questions

Everything you need to know about our artisan makers, global delivery from Spain, dimensions, and customer care.

All items are designed by Emma with love and passion, and a large majority of them are handmade by brilliantly talented artisans. Our handbags, toiletries pouches, tote bags, keychains, and scrunchies are individually hand-cut, sewn, and finished by independent makers.
We dispatch directly from Spain across the European Union, the United Kingdom, the United States, Canada, and Australia via reliable, tracked couriers.
We prioritize loverly sourced, colorfast fabrics and durable hardware that endure everyday use while preserving the vivid, cheerful hues that define our brand.
Deliveries within Spain take approximately 2–3 business days. Across the EU: 3–5 business days. Shipments to the UK, USA, Canada, and Australia typically arrive within 6–10 business days.
Yes! Every handbag silhouette is measured to ensure standard reusable water bottles fit upright alongside your daily essentials.
Each set includes three graduated, handmade zippered pouches designed to nest together or separate your cosmetics, tech accessories, and small personal essentials.
We offer a 30-day return policy on unused, undamaged products in their original packaging. Simply contact Contact@olivetreetotes.com to start a return.
Yes, our Handbag Hairbrushes are compact pocket-sized models built specifically to fit neatly inside your handbag or 3-piece pouch.
Once dispatched from Spain, you will receive an automated shipping confirmation email containing your direct international tracking link.
We recommend spot cleaning with cold water and a mild detergent, followed by natural air drying. Avoid harsh machine washing to protect artisan stitching.
Our jewelry collection consists of delicate, vibrant pieces selected for skin-friendly durability, lightweight all-day wear, and casual elegance.
We support all major payment types including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay in local currencies.
No. Because our handbags, pouches, and accessories are handmade by independent artisans, every piece is produced in limited, small-batch drops.
All domestic and EU orders include standard VAT with zero border friction. For the UK, USA and CA. local customs procedures adhere to standard import thresholds.
You can reach our support team via email at Contact@olivetreetotes.com or by telephone/WhatsApp at +34 613 930 752.
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