Shipping Policy

At Olive Tree Totes, we carefully prepare every order and dispatch our products from Spain. We want your shopping experience to be as colourful, simple and enjoyable as possible.

Where We Ship

We currently ship to:

• Spain
• European Union
• United Kingdom
• United States
• Canada
• Australia

Order Processing

All orders are carefully prepared before being dispatched.

Orders are usually processed within 1–3 business days. Handmade products may occasionally require additional preparation time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Times

Delivery times depend on your destination and the shipping service selected at checkout.

Spain: 2–5 business days
European Union: 3–7 business days
United Kingdom: 4–8 business days
United States: 5–10 business days
Canada: 5–10 business days
Australia: 7–14 business days

Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to courier services, customs, weather conditions, public holidays or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size and available shipping options.

Any applicable shipping promotions or free-shipping offers will be displayed on our website or at checkout.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout.

If tracking is available for your selected shipping service, your tracking number will be included in the confirmation email.

Customs, Duties & Taxes

Orders shipped outside Spain and the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Any customs duties, import taxes or additional charges are the responsibility of the customer.

Olive Tree Totes cannot control or predict these charges, as they are determined by the relevant customs authorities.

Delivery Delays

Although we do our best to ensure your order arrives within the estimated delivery time, occasional delays may occur.

Possible causes include:

• Courier delays
• Customs processing
• Weather conditions
• Public holidays
• High-volume periods
• Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

Olive Tree Totes is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

If a parcel is returned to us because of an incorrect address, additional shipping costs may apply if the order needs to be resent.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photographs of the damaged product and packaging so that we can investigate the issue and assist you.

Lost Orders

If your parcel appears to have been lost during delivery, please contact us with your order details.

We will work with the relevant delivery provider to investigate the shipment and help resolve the issue.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Olive Tree Totes

Email: contact@olivetreetotes.com
Phone: +34 613 930 752

With love,
Emma xxx 🌿✨